Frequently Asked Questions

ALL ABOUT JEAN MACK HAIR EXTENSIONS

What are weaving hair extensions?
Weaving hair extensions are extensions that have been hand tied or machine sewed onto a weft. They come on a continuous track and can be cut to varied lengths to be sewn on to braided hair, used to construct a wig, or glued directly to your hair (although this is not recommended).
 

 

Why should I choose weaving hair extensions?
 
If you’re looking for a longer term solution for wearing extensions, especially if you don’t want to clip them in daily, then weaving hair extensions are a perfect option. Installed correctly these can be a great protective style for ladies with curly or textured hair types that is less manipulating and pulling on real hair.
 

 

Who can wear weaving hair extensions?
 
Anyone can wear weaving hair extensions just be sure to choose a method of install that best suits your style and overall needs. These are particularly suited for girls looking for a longer term solution which is less damaging than clipped-in, glued or bonded hair which is preferable for textured hair, or coarser hair types.
 

 

What kind of hair do you use?
 
Jean Mack only use the finest quality virgin human hair which has been carefully and ethically sourced from donors. All cuticles are aligned just like a head of real hair. This means the hair will remain soft and shiny, and can be treated just as your own.
 

 

What is virgin hair?
 
Virgin hair is hair which has not been processed using dyes or chemicals and represents one of the best choices for quality human hair. The hair is sourced directly from a donor and washed and conditioned without any form of chemical treatments. The hair comes in natural black/brown.
 

 

Why don’t you have standard hair types like Brazilian, Peruvian, Indian, Cambodian and Mongolian extensions?
 
Our aim at Jean Mack is to remove hair typing jargon categorised by ethnicity and STREAMLINE the process of purchasing hair. We want to INSPIRE women to achieve luxurious hair, effortlessly by Providing CONSISTENTLY HIGH QUALITY HUMAN HAIR through a concise range of extensions defined only by texture. We offer four signature textures STRAIGHT for a sleek straight finish, LOOSE WAVE for beautiful waves, BODY WAVE for those statement curls and DEEP WAVE for a natural loosened coil look.
 

 

How do I install Jean Mack Hair extensions?
 
This is dependent on you or your stylist. A few options include:
Sewing or weaving the extensions directly onto braided hair following an exact braiding pattern to create a specific style, with or without a leave out

Creating a custom wig 
Adding clips to the wefts to create clip ins
For more detailed guidance on installing Jean Mack Hair, please watch our series of video hair tutorials.
 

 

How long can I wear my extensions?
 
We would recommend keeping your extensions in for up to 3 months at a time. The exact duration of wear is up to you or your stylist but can be impacted by how well you maintain the initial install.
 

 

How long will my extensions last?
 
Here at Jean Mack we pride ourselves in supplying premium quality human hair extensions which can last for up to 18 months depending on maintenance. For maximum longevity please treat your extensions with care and avoid vigorous brushing or using excessive heat.
 

 

How many individual lengths will I need for a full head?
 
For your full head purchasing needs, we are pleased to provide a range of Full Sets in each of our textures featuring three staggered individual lengths for a complete layered look.
However if you want to purchase bundles separately we would highly recommend using 2-3 individual lengths for lengths between 12” – 18”are used. For purchases that require lengths between 20”-24” we would advise customers to purchase 3-4 individual lengths to maintain the volume. It is important to note that the longer the hair length the shorter the width of the track end to end. This means for maximum coverage and volume and more individual lengths may be required. 
 
MAINTENANCE AND CARE
How best should I handle my extensions?
Brushing or styling your extensions gently can minimise the hair from falling out. Be sure to use a soft-bristled brush, start at the bottom and slowly work your way up the hair shaft. Remember Jean Mack Hair extensions should be treated as your own hair.
 

 

How do I wash and condition my hair extensions?
 
For washing your Jean Mack extensions, warm water with a moisturising shampoo is recommended, the hair should be treated delicately without vigorous rubbing. Always follow up with a moisturising deep treatment conditioner.
 

 

What products should I use on my hair extensions?
 
Quality moisturising products are recommended and avoid using gels lots of hair sprays as this can dry the hair out. Always apply a heat protectant when using heat styling tools.
 

 

Can I straighten my hair extensions?
 
Jean Mack Hair extensions can be treated as your own so can be straightened. Always use a heat protectant and avoid using excessive heat.
 

 

Can I color my hair extensions?
 
Yes. But excessive bleaching is not recommended as this will dry out the hair and reduce the longevity of use.
 

 

How should I store my hair extensions when I’m not wearing them?
 
For optimal care we recommend keeping your extensions in the supplied packaging, also spray with a leave-in conditioner and a light oil so the hair is soft and supple for the next time usage.
 
SHIPPING AND DELIVERY
What is the cost of shipping?
We are pleased to offer priority shipping to all our US customers.

Please note customers will be responsible for paying any shipping, duty and or tax charges added at the destination country.
 

 

How long does delivery take?
 
All our products are shipped using a recorded delivery system. This means a tracking number will be provided to you by email upon dispatch of your product. You can use this to find out the status of your package as it makes its way to you. Standard delivery is as follows:
US- 2-5 working days, Canada- 7-10 working days, UK and Europe 10-15 working days. Rest of the world up to 21 working days.
Though we endeavour to maintain a high level of customer satisfaction in all our service; because we rely on a third party to deliver our goods, inevitably there may be delays in postage in the minority of cases. In these events we will do our very best to keep you informed and get your order delivered as quickly as possible.
Disclaimer: Please note only orders made before 4:30pm CST time will be processed and shipped the next working day. Customers are responsible for entering their correct delivery address, Jean Mack will not accept any liability for non-delivery if mistyped/wrong or old addresses have been entered during the order process.
 

 

Where do you ship to?
 
We ship both nationally and internationally to the UK and Europe, North America and Canada. If you are not sure whether we deliver direct to your country, please send us an email at jeanmackhair@gmail.com with your enquiry and we’ll get back to you as soon as possible.
 

 

Has my order been dispatched?
 
After you have placed an order, an email will confirm receipt of your payment. Once the request is processed, your hair will leave our warehouse and you will be informed by email. It can take between 24 and 48 hours post order for dispatch to occur.
 

 

I have not received my order, what happens next?
 
We are constantly striving to provide the best level of customer satisfaction with both the hair we offer, and the service we deliver. However, in the event that something goes wrong and you have not received your hair extensions within our specified time frames, please contact the Jean Mack customer service team via email at jeanmackhair@gmail.com. We will endeavour to establish the problem and deal with your enquiry as a matter of urgency.
 
What delivery service is used?
 
All items are shipped using the most appropriate method for your destination and order volume.
 
RETURNS
What is your returns policy?
Jean Mack extensions may be returned for a full refund  within 14 days of receipt. If you would like to return your extensions please notify us first by email at jeanmackhair@gmail.com including “RETURN” and your order number in the subject. Please do not post anything until you have received confirmation of the correct return address by email. Before sending please ensure all extensions remain in their original packaging and are completely unused with tags intact. All products must remain in a resalable condition and will be checked upon arrival at our warehouse. We will be unable to accept any returns found to be compromised in this way. 
Customers will be responsible for return shipping costs. We recommend using a trackable service and purchasing insurance to ensure that we safely receive your return. Jean Mack will not accept liability for any items that do not reach us securely.
At this time we do not accept exchanges.
 
CANCELLATIONS  
Can I cancel my order after I've placed it?
If you wish to cancel an order please email jeanmackhair@gmail.com with your cancellation request. There are varying time limits in which you can cancel your order depending on which delivery option you chose:
For Next Day delivery - 15 minutes after completing your order.
For Standard Delivery & all other international delivery options - 60 minutes after completing your order.
Requests received after this time will not be actioned.