Contact Us

We’re Here to Support You — With Excellence & Intention

At Jean Mack, we believe luxury is not just in the product…
it’s in the experience.
Your questions, your concerns, your feedback, and your journey matter to us.

Whether you need help choosing the right texture, tracking an order, understanding care instructions, or connecting with our team — we’re here to assist you with grace, clarity, and care.

Customer Support Email

support@jeanmack.com
For all order questions, product inquiries, shipping issues, returns/defects, and account support.

Please include:

Your full name
Order number
Detailed description of your question or concern
Photos/videos if applicable

This helps us serve you faster and more accurately.

Response Time

Our team answers emails Monday–Friday during business hours.

Please allow 24–48 hours for a response.
During product launches, holidays, or high-volume seasons, response time may extend slightly — but excellence is never rushed.

Order & Shipping Questions

If your question is regarding an existing order, please include your order number so we can assist as quickly as possible.

For detailed policies, visit:
Shipping Policy
Returns & Guarantee
FAQ Page

Brand Partnerships & PR

For collaborations, influencer partnerships, media features, or press inquiries:
press@jeanmack.com

For wholesale opportunities or salon partnerships:
partnerships@jeanmack.com

Feedback & Testimonials

We love hearing from the women who trust us with their crown.
Feel free to share your experience, photos, or feedback at:
hello@jeanmack.com

Your voice helps us grow and continue raising the standard.

Our Promise to You

When you reach out to Jean Mack, you’re not speaking to a corporation.
You’re connecting with a brand built on:

Excellence
Integrity
Kindness
Intention
Service
And a sincere love for the women we serve.

We’re honored to be a part of your beauty journey.
Thank you for choosing luxury with purpose.
Thank you for choosing Jean Mack.