Your cart

FAQ suite + Before You Install checklist + Pro Care Guide

1. ALL ABOUT JEAN MACK HAIR EXTENSIONS

Q: What are weaving hair extensions?
A: Weaving hair extensions are premium extensions that have been hand-tied or machine-sewn onto a weft. They come on a continuous track that can be cut to your desired length and used for:

  • Sewing onto braided natural hair

  • Creating custom wigs

  • Constructing clip-ins

(We do not recommend gluing or bonding.)
This is one of the most secure, natural-looking extension methods available.

Q: Why should I choose weaving extensions?
A: Weaving extensions are ideal if you want a long-term, low-maintenance solution and don’t want to clip in hair daily. They are especially perfect for women with textured, curly, or coily hair who want:

  • A protective style

  • Less manipulation

  • Longer wear

  • Natural fullness and movement

When installed correctly, they protect your real hair while elevating your look.

Q: Who can wear weaving hair extensions?
A: Absolutely anyone can wear weaving hair extensions. Just choose an installation method that best matches:

  • Your hair texture

  • Your lifestyle

  • Your maintenance preferences

  • Your desired look

They’re particularly suited for women who prefer a safer, longer-term option than clips, glue, or tape-ins.

Q: What kind of hair does Jean Mack use?
A: We source only the finest quality virgin human hair, ethically collected from real donors. Each bundle is:

  • Cuticle-aligned

  • Full from root to tip

  • Soft, shiny, and natural in movement

  • Never mixed, never synthetic

This ensures your extensions behave like real hair — because they are.

Q: What is virgin hair?
A: Virgin hair is hair that has:

  • Never been chemically processed

  • Never been dyed

  • Never been manipulated with harsh treatments

It is washed, conditioned, and prepared — but remains pure, natural, and in its original color (natural black/brown). Virgin hair offers longevity, softness, shine, and a true luxury feel.

Q: Why doesn’t Jean Mack use terms like Brazilian, Peruvian, Indian, or Cambodian?
A: At Jean Mack, we believe luxury should be simple, honest, and streamlined. Ethnicity-based hair naming is often:

  • Misleading

  • Inconsistent

  • Marketing-based rather than quality-based

We’ve removed that jargon to make buying luxury hair effortless and focus exclusively on texture. Our signature textures are:

  • STRAIGHT – sleek and timeless

  • LOOSE WAVE – soft, airy movement

  • BODY WAVE – glamorous, voluminous S-curls

  • DEEP WAVE – natural, defined, lush waves

Q: How do I install Jean Mack Hair extensions?
A: Installation depends on your stylist and personal preference. Popular methods include:

  • Sew-in or weave onto braided natural hair

  • Custom wig creation

  • Turning wefts into clip-ins

  • U-part or V-part wig construction

A professional stylist is recommended for best results.

Q: How long can I wear my installed extensions?
A: We recommend wearing each install for up to 3 months at a time. Actual duration depends on:

  • Installation method

  • Your maintenance routine

  • Your stylist’s recommendations

Q: How long will my extensions last overall?
A: With proper care, Jean Mack premium extensions can last 9–24 months, depending on texture, daily maintenance, and styling habits. Avoid:

  • Excessive heat

  • Rough handling

  • Harsh chemicals

Treat them like your own hair, and they will reward you with long-lasting luxury.

Q: How many bundles do I need for a full install?
A: As a general guide:

  • For lengths 12"–18" → 2–3 bundles

  • For lengths 20"–24" → 3–4 bundles

Tracks are shorter as length increases, so longer lengths require more bundles for fullness. We also offer curated Full Sets(three staggered lengths) for a naturally layered finish.

2. MAINTENANCE & CARE

Q: How should I handle my extensions?
A: Gently — just like your own hair. Use:

  • A soft-bristled brush

  • A wide-tooth comb

  • Detangling from ends → up

  • Minimal pulling

Protect your hair at night with satin or silk to extend the life of your extensions.

Q: How do I wash and condition my extensions?
A: Use:

  • Warm water

  • A moisturizing, sulfate-free shampoo

Avoid rough scrubbing. Follow with a deep, moisturizing conditioner, detangle gently, and rinse thoroughly.

Q: What products should I use on my hair extensions?
A: Choose:

  • Moisturizing or sulfate-free shampoos

  • Rich conditioners

  • Leave-in conditioners

  • Lightweight serums or oils

  • Heat protectant sprays when styling

Avoid:

  • Heavy gels

  • Excessive hairspray

  • Alcohol-heavy products

  • Thick butters and heavy oils that cause buildup

Q: Can I straighten my extensions?
A: Yes, you can straighten your extensions. Always:

  • Use a heat protectant

  • Keep temperatures between 350–400°F

  • Use professional-grade tools

  • Avoid daily or excessive heat

Q: Can I color my extensions?
A: Yes, you can color Jean Mack extensions. However:

  • Always use a licensed professional

  • Excessive bleaching can dry out the hair and reduce its lifespan

  • Lighten gradually rather than aggressively

Q: How should I store my extensions when I’m not wearing them?
A: For best results, store them:

  • Clean

  • Completely dry

  • Detangled

  • In the original packaging or a satin bag

You may spray lightly with leave-in conditioner before storing to keep them soft and supple.

Q: How often should I wash my extensions?
A: We recommend washing your extensions every 1–2 weeks, depending on:

  • Product buildup

  • Styling habits

  • Lifestyle and activity level

Q: How do I prevent shedding or tangling?
A: To minimize shedding and tangling:

  • Brush gently from ends → up

  • Avoid heavy products and buildup

  • Wrap hair at night in satin or silk

  • Use wide-tooth combs

  • Keep hair moisturized

  • Install with minimal tension

3. BEFORE YOU INSTALL

Q: What should I do before installing my Jean Mack extensions?
A: Before installation:

  1. Inspect your bundles – Check length, texture, and fullness before installing. Once installed, hair cannot be evaluated or exchanged.

  2. Co-wash the hair – Use a moisturizing conditioner to wake the hair up from packaging and restore natural movement.

  3. Air-dry only – Allow extensions to dry naturally to maintain density and softness.

  4. Use a professional stylist – Proper installation is essential for longevity and a natural look.

  5. Seal your wefts (optional but recommended) – Helps minimize shedding and extend wear.

  6. Avoid cutting the wefts where possible – If cutting is necessary, seal them immediately.

  7. Prepare your natural hair – Clean, moisturized, and healthy natural hair provides the best foundation.

  8. Have professional-grade products ready – Heat protectant, wide-tooth comb, satin scarf/bonnet, and lightweight serum.

  9. Schedule maintenance – Every 4–6 weeks is ideal.

4. PROFESSIONAL CARE (STYLIST-LEVEL)

Q: What is the recommended daily care routine for my extensions?
A: Daily care should include:

  • Brushing gently from the ends upward

  • Using a lightweight serum (avoiding heavy oils)

  • Wrapping hair with a satin/silk scarf at night

  • Sleeping on a silk pillowcase when possible

Q: What is the recommended washing routine?
A: For washing every 1–2 weeks:

  1. Detangle hair gently before washing

  2. Use a sulfate-free shampoo

  3. Rinse thoroughly

  4. Apply a moisturizing conditioner generously

  5. Detangle with fingers or a wide-tooth comb

  6. Rinse with cool water to help seal the cuticle

  7. Allow hair to air-dry for best results

Q: How should I use heat tools on my extensions?
A: When using heat:

  • Always use heat protectant

  • Keep temperatures between 350–400°F

  • Avoid excessive or daily heat styling

Q: Are there products I should avoid on my extensions?
A: Yes. Avoid:

  • Heavy oils

  • Thick gels

  • Creams and butters that cause buildup

These can weigh the hair down and shorten its longevity.

Q: How should I care for my extensions when swimming or in humid environments?
A: If swimming:

  • Wear a protective swim cap

  • Rinse hair immediately afterward

  • Deep condition after exposure to chlorine or saltwater

In humid climates:

  • Use anti-frizz products

  • Seal ends regularly

  • Consider protective styles when needed

Q: How should I store my extensions when not in use?
A: Store them:

  • Clean

  • Dry

  • Brushed

  • In a satin-lined bag or original packaging

Q: How can I maximize the longevity of my bundles?
A: Your bundles will last significantly longer if you:

  • Install with minimal tension

  • Avoid heavy oils and product buildup

  • Avoid over-processing (frequent coloring/bleaching)

  • Maintain a consistent wash and care routine

5. SHIPPING FAQ

Q: When will my order ship?
A: All orders are processed within 3–5 business days. After placing your order, you’ll receive:

  • An order confirmation email

  • A shipping email with tracking once dispatched

Every product is inspected for quality before leaving our facility.

Q: What is the cost of shipping?
A: We offer priority shipping for all U.S. customers. International fees (duties/taxes) may apply depending on your country.

Q: How long does shipping take?
A: After processing:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Express: 1–2 business days

All orders include a tracking number.

Q: Will I receive tracking information?
A: Yes. Once your order ships, your tracking number is emailed to you so you can follow your package.

Q: Where do you ship?
A: We ship to:

  • The U.S.

  • Canada

  • The UK

  • Europe

  • Select international regions

If you’re unsure about your location, email support@jeanmack.com.

Q: Can I change my shipping address after placing an order?
A: If your order has not yet shipped, we will do our best to assist. Contact support@jeanmack.com as soon as possible.

Q: What if my package is lost or stolen?
A: If your package is marked “Delivered” but cannot be located, please contact the carrier first. We will support you in filing a claim, but we cannot replace items marked as delivered.

Q: I haven’t received my order — what should I do?
A: Email support@jeanmack.com and we will investigate and assist you with urgency.

Q: What delivery service do you use?
A: We ship using the most reliable carrier available for your region and order volume.

6. RETURNS & GUARANTEE

Q: Do you accept returns?
A: Due to the nature of our products, all hair extension sales are final. We do not accept returns on opened, worn, installed, or altered hair. This protects the sanitary integrity of our products.

Q: Why are returns not accepted on hair extensions?
A: Once hair leaves our facility, it cannot be guaranteed sanitary or resold — even if untouched. For the safety and protection of our customers, hair extensions are final sale.

Q: What if I received the wrong item or a defective bundle?
A: In the rare event that you receive an incorrect or defective product, please contact us within 7 days of delivery.

Email support@jeanmack.com with:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photos or videos

We will correct your order promptly.

Q: What does your Quality Guarantee cover?
A: Our Quality Guarantee covers:

  • Manufacturing defects

  • Quality issues upon arrival

  • Incorrect textures or lengths sent

  • Visible flaws before installation

Once hair has been installed, worn, cut, colored, or altered, it is no longer eligible under the guarantee.

Q: What does your Guarantee not cover?
A: Our Guarantee does not cover:

  • Normal wear over time

  • Damage from improper installation

  • Damage from bleaching, coloring, or cutting

  • Heat damage

  • Shedding caused by aggressive handling

  • Issues arising after hair has been installed or altered